Question 1

How long will it take to arrive?

Accepted Answer

About a fortnight. Nothing sits in a warehouse waiting for you: your carpet goes on the loom after you order, in the size you chose. Allow roughly ten days for the weaving and finishing, two to four days in the air, and a day at the border.

Question 2

Will I have to pay anything when it arrives?

Accepted Answer

No. The price you pay here is the whole amount. Duties and taxes are settled on our account before the parcel reaches you, so there is no card through the door, no payment link and no depot collection. If anyone ever contacts you asking for a payment to release a parcel from us, do not pay it — forward it to us and we will deal with the carrier directly.

Question 3

Why is delivery free?

Accepted Answer

It is not free, it is included. There is one price on the page and that is the whole of what you pay us: no delivery line, no booking fee, nothing added at the checkout.

Question 4

Is it wool?

Accepted Answer

We will tell you the exact composition on the product page, and only once we have it in writing from the workshop. Suppliers in this trade write "woollen" on things that are not wool, and we would rather leave the line blank than print something we cannot stand behind.

Question 5

Is this an antique?

Accepted Answer

No, and we never claim otherwise. The pattern is five hundred years old; the carpet is woven this season. That is the entire reason it costs what it does instead of five thousand pounds.

Question 6

Can I have a size that is not listed?

Accepted Answer

Yes. Send us the measurements of the room before you order and we will quote. Because it is woven to your measurements, the same cancellation terms apply as for the standard sizes.

Question 7

What if it does not suit the room?

Accepted Answer

You have 24 hours from payment to cancel for any reason and be refunded in full. After that the carpet is on the loom and, because it is made to your size, the usual fourteen-day cooling-off period does not apply. If it arrives faulty, damaged or unlike its description, none of that matters — you are covered by the Consumer Rights Act 2015 and we will replace or refund it.

Question 8

Do I have to send it back to get a refund?

Accepted Answer

Almost never. Return carriage from Britain to central India costs more than the carpet, so if something is wrong we refund or replace and you keep it. Send us photographs and we will sort it.

Question 9

Who actually makes them?

Accepted Answer

Weaving households in the Malwa region of Madhya Pradesh. Our warehouse is in the same district and it is a family business. When you order, the work goes to a household who are paid for that carpet. There is no agent in the middle and no importer between us and you.

Question 10

Do you deliver outside the United Kingdom?

Accepted Answer

Not yet. England, Scotland, Wales and Northern Ireland only. Write to us if you are elsewhere and we will tell you honestly whether we can manage it.

Question 11

Why are there no reviews?

Accepted Answer

Because nobody has written one yet, and inventing them is against the law in the United Kingdom as well as being the fastest way to lose a customer with any judgement. When real buyers send them, they appear here with their purchase verified.

Question 12

How do I clean it?

Accepted Answer

Vacuum with the beater bar switched off. Blot spills straight away rather than rubbing them. A professional clean every few years is plenty.

The carpet that makes the room, woven to your measurements in about a fortnight

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